Frequently Asked Questions

Below you can find the answer to some common questions we get.  If there's anything else you'd like to know, please get in touch!

Where are we based??

We are based in St Endellion (PL29 3TP), near to Polzeath and Port Isaac. We are opposite Trevathan’s Strawberry Farm main entrance, just off the B3314. Please note some SAVNAV take you off in the wrong direction so please read these simple directions.- As you come into St Endellion from the Polzeath direction, the St Endellion Church will be on your left, DO NOT TURN OFF. Continue on, you will go past a stone barn building (Stone Barn, Endelienta) and immediately after there is a gate way which you turn into, you should also see our yellow flag. Continue straight and then turn right into our field.

How much does it cost??

£11.50 per person per hour for a public session.

Please note last & final slides will be called after 50 minutes of the session so the next session can start promptly on the hour.  

Children 4 and under Free of charge with a fee paying adult, when booking please add the child on in the ADD ON section. The waiver form will need to be signed on the day for these places, please collect a form and sign before checkin at reception. 

Carers Free of charge with proof of DLA/ Carers ID, when booking please add the carer on in the ADD ON section. The waiver form will need to be signed on the day for these places, please collect a form and sign before checkin at reception. 

New Local loyalty cards available this season.

If you want extra time please book the next session as well but inform the reception staff at check in to make sure your wristbands are correct.

Do I need to book?

This year we will be operating a pre booked system, allowing you to book in advance for public sessions. There maybe availability on the day but its not guaranteed so best to book to avoid disappointment.

Private lane bookings

We do offer private sessions but these are to be booked directly with us via email. Please email info@giantslipandslide.co.uk. These sessions take place before we open to the public at 10-11am and 5-6pm once the public have gone home. Your group will have private use of two lanes for your party. (Please note there maybe another group using the two other lanes at the same time).

Two lane use is £180 minimum for the first 15 sliders or less for an hour. Any additional sliders can be added for £10PP.

If you would like exclusive use of the four lanes (from JULY ONLY), we offer a discounted rate of £320 minimum for the first 30 sliders or less and any additional sliders are charged at £10pp.

We require a 25% deposit for private groups, this is NON REFUNDABLE due to the size & cost of the booking. 

Waiver forms for groups can be signed on the day or emailed in advance for large school, groups and clubs.

If your group is from a school, club or local group please email us at info@giantslipandslide.co.uk for further information and pricing.

How long do I need to arrive before my session??

Each sessions starts on the hour and we recommend your group arrives at least 30 minutes before. Please come to reception when your whole group has arrived on site with your booking confirmation ready, staff will check you in and issue you your wristbands. Please make sure everyone in your group has signed the waiver either via Eola (Public sessions only) or via your group organiser. Everyone must watch our safety video before arriving on site and fully understands the rules. If you are unsure of anything please ask a member of staff.

If you arrive late for your session, unfortunately, you will have less time on the slide, its your responsibility to get to us on time. Please allow plenty of time to travel safely. No refunds will be given.

Please note last & final slides will be called after 50 minutes of the session so the next session can start promptly on the hour.  

Refund Policy for Public sessions only?

For public sessions only,  we have a 72 hour cancellation policy, if you cancel within this time you will lose your payment. If you give us more than 72 hours notice, we will credit the payment, to be used at a later date, or offer you a 50% refund of the full amount. If you were to give us 7 days notice, we will then refund the full amount or put it as credit to be rebooked another time. If we are forced to close due to covid or adverse weather conditions you will be offered a full refund or credit to rebook.

We will contact you in the morning via email if the session is cancelled, if you havent heard from us then please presume your session is going ahead. We will post on our social media platforms and also change our answerphone if we have to close. We check many weather forescast, please note some weather forecast online arent as reliable as others so if your unsure about your session please check with us first rather than not turning up and being a NO SHOW as there will be NO REFUND OFFERED. We still operate in the rain. 

If we cancel, In these circumstances we will get in contact with you but please be patient.

Only book if you accept these terms and conditions.

What happens if we have to close due to bad weather? Safety always comes first!

We still operate when it raining- you are going to get wet anyway.

Unfortunately, our British summer weather isn’t always how we would like it to be and we cannot operate in high strong winds or if there is thunder and lightening over head. Sometimes we have to make a close call last minute as the weather can at times be very changeable, localised and unpredictable. Safety always comes first. If there is a sudden change in weather, we may need to close or pause sliding without notice.

However, we are always keeping a good eye on the weather and usually we know in advance if we need to close, we advise checking on our Facebook or listening to our answerphone before travelling, it maybe ok in your area but very different to our site. If we have to cancel, you will receive an email to rearrange your booking or organise a refund. If you havent heard from us then please still travel to site for your session. 

Ps weather reports change very quickly so we will make the decision early morning. 

 

Disclaimers and safety rules

When you book online for public sessions you will be asked to fill out an online waiver after making the booking, if your booking has multiple sliders please log into our booking site (Eola) and invite family and friends to sign their own waivers or their childrens waivers before arriving on site.

We ask you to watch and get the others in your party to watch our online safety video before you arrive on site. This can be viewed on our website, Facebook page or on our YouTube channel.

If you turn up on the day without a booking and we have availability a disclaimer will be required for every slider to be signed before you slide and you will be required to watch the safety video.

Wristbands will not be issued to your group unless a disclaimer is signed for each participant. 

The slide rules must be watched, read and abided to by every participant. It is the parent’s responsibility to make sure their children understand and abide by the rules. Please supervise your children at all times.

Whilst sliding together is fun, its does impose an increased risk of injury. If you sustain any injury this must be reported to us on the day whilst you are onsite so we can create an accident report. 

Trained first aiders are on site at all times. 

Anyone not obeying the rules, not listening to staff or being rude to staff members will be asked to leave the slide and site immediately without a refund. We have the right to refuse admission to the slide or site at anytime.

Age limit? 

Riders must be at least 5 years old to ride alone, able to climb over the safety barriers, able to swim and confident in water. Please supervise your children at all times.

Children 4 years and Under can ride for free with a fee-paying parents or guardian over 18 years old. All minors must have a waiver signed by a parent or guardian. The enjoyment levels of young children will vary between child to child hence why we dont charge for children 4 and Unders. 

Can everyone make it to the bottom splash pool?

Part of the fun of the slide is making it to the pool but it does take some practise and a little technique. BUT IT CAN BE DONE!! Please note we are a popup business, operating in a field, we are not a waterpark.

Younger children may struggle to slide the whole length due to size and weight. However, they can slide on the inflatable tubes with parents, guardians, siblings and friends to help, we love seeing groups of people enjoying the challenge together. Staff are always happy to give tips and advice to help you.

Can I slide if I have a medical issue or pregnant?

We strongly advise not to participate if you are pregnant or have pre-existing back or neck injuries. It is the sliders responsibility to seek advanced medical advice in regard to pre-existing medical issues.  A waiver will be required to be signed for all sliders prior to sliding.

Opening times

We plan to open for May half term (29th May until 6th June) with two lanes and then we will close for a short while to set up two more additional lanes for July weekends and the main summer holidays. We will open for weekends in July.

From Saturday 17th of July until September we will be open 7 days a week. Our general daily opening times are 11am until 5pm. Last hour session at 4pm.

Please keep an eye on our Facebook page and website for last minute announcements and booking slots. 

Car parking

FREE car parking is available on site. Please drive through the gate by the yellow flag, continue on and turn right into the field. Please drive at a maximum of 5 mph on site.

Please note, we are not responsible for any damage or loss to any vehicles parked on site.

What should I wear?

Wetsuits are advisable but not essential, we have a small selection to hire but we can’t guarantee we have one available for everyone. These can be hired on the day for £2.00 per suit.  However, you can wear anything you don't mind getting wet in (I.e. long sleeve tops/ leggings/ thin trousers). The bottoms must NOT have any zips, buttons or sharp edges/ rivets. Wetsuits or kids swim suits with zips at the top is fine. 

Please note there is a risk of fiction burn so we advise you to cover up exposed skin.  NO foot wear or socks allowed. All jewellery must be removed if possible or covered with a plaster, please ask at reception.

You can wear your glasses; however, this is done entirely at your own risk.

Cameras

You can use waterproof cameras, phones and Go pro’s etc but you use or wear them at your own risk. We cannot be held responsible for any damage to devices.

Please ensure you respect other peoples privacy whilst usings cameras or phones on site. 

Can I bring friends and family?

Yes, spectators are free of charge and are more than welcome, we have a few picnic benches on site but you are more than welcome to bring your own camping chair or picnic blankets. We sell a selection of snacks, hot and cold drinks on site. We are more than happy for you to bring a picnic but we ask for you to take your rubbish back home with you afterwards.

Can I bring my pet?

As a rule, pets are not allowed so please keep them at home where possible, however please don’t leave them in hot cars. Dogs must be kept on a lead at all times and must not be near or climb/ jump on the inflatables. Please clean up any dog mess and take your rubbish home. 

Lost property?

All lost and found items found on site will be kept in reception until the end of the season. We will post on Facebook details of any items still unclaimed at the end of the season. Anything of value will be handed to the local police station.

Alcohol/ Drugs

No alcohol is sold on site and anyone under the influence of alcohol or drugs will be refused admission to the slide and asked to leave the site premises.

Inflatable ring/ Bodyboards

We provide a selection of body boards and inflatables for you to use which is included in your slide fee. But please share with other sliders and return the items to the equipment bay when finished with so they can be cleaned in between use. 

We are happy for you to bring your own Body boards and inflatables but please check with the staff first before using as some types don’t work.

We are happy for you to double up on the inflatable rings but single riders only on body boards. If you reach the splash pool at the very bottom, please roll off the equipment as you enter the pool area to reduce speed.

Changing area / Toilets

We have Porta loo style toilets on site but no changing rooms available. Please come slide ready or change by your cars. Please store and leave your belongings in your cars or with family or friends.  We can look after car keys in reception. We are not liable for any loss of property.

How is our water cleaned and is it treated??

We have an water sanitising system in place and the water is treated with chlorine. We follow the Swim England’s guidance regarding Covid and chlorination levels which enabled us to operate in a safe manner in summer 2020. As we are located in a field sometimes the pool can look murky due to mud and grass entering the splash pool zone, don’t worry the chlorine level are monitored regularly and will still be protecting all our customers. As the water is chlorinated we do advice all participants to shower once home. 

Equipment sanitisation

All equipment is cleaned in accordince to the current Gov.uk guidelines which are reviewed constantly. Equipment should be returned to the equipment bay once finished with so its cleaned in between sliders.

The slide is also sprayed regularly throughout the day.